Account
How do I create a new account?
Simply click ‘My Account’, located at the top left of the page, enter your email address and then click ‘Register’. You will receive an email to reset your password, Fill in your details and click ‘Update’. Registration should now be complete and you will receive a confirmation email shortly.
Creating an account will allow you to create Wishlist, submit product reviews, check prior orders and checkout faster.
How do I update my account details?
Simply click ‘Login/Register’ or your name, located at the top right of the page to access the ‘My Account’ page. From here you can update your personal information, add addresses and credit card details as well as allowing you to review prior orders.
How do I subscribe to your newsletter?
Simply enter your email in the space provided at the bottom of every page on the site, and click ‘Join’. If you create an account with Starline Jewel you will also be automatically included on our mailing list, unless you choose to opt out. Creating an account will also allow you to create Wishlist, submit product reviews, check prior orders and checkout faster.
How do I unsubscribe from your newsletter or emails?
Simply click the ‘unsubscribe’ link at the bottom of any of our emails, or email unsubscribe@startlinejewel.ca and request removal from our mailing list.
Product
What does TW mean?
TW stands for ‘total weight’. When you add up all of the diamonds on a piece of jewelry or in a set, this equals the total weight.
What does carat mean?
A carat is the unit of measurement used to measure the weight of diamonds and other gemstones, as well as the purity of gold.
When referring to rose, white or yellow gold, the number of carats tells you how much metal is in a particular piece, as a percentage. Pure gold, for example, is designated 24 carat, while 10 carat gold is around 41.6 per cent gold.
At Starline Jewel, we make it easy for you to tell whether we are talking about diamond carats or gold carats – carat will always be spelled out when referring to a diamond, while ‘ct’ will be used for gold.
What is a chronograph?
A chronograph is a type of timepiece which combines a stopwatch and a regular watch.
Feedback
How can I provide feedback?
We’d love to hear your feedback about our website and products. You can provide feedback by emailing info@starlinejewel.ca
Privacy & Security
How secure is my credit card and personal information?
Your security while shopping online with Starline Jewel is extremely important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.
All areas of our website that require you to enter your personal information or payment details are secure, using 128 bit SSL encryption.
To check that the page you are viewing is secure, look for a padlock icon to the left of the address bar within your browser.