Privacy Policy
Last updated: September 30, 2026
Privacy at Starline Jewel
Starline Jewel Inc. (“Starline Jewel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit starlinejewel.ca, create an account, make a purchase, contact us, subscribe to communications, or otherwise interact with Starline Jewel.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with Starline Jewel.
Information You Provide
We may collect information you provide directly to us, including:
- Name
- Email address
- Telephone number
- Billing and shipping address
- Account information
- Order and transaction information
- Product preferences
- Communications you send to us
- Information provided when requesting customer service, making a return or exchange, or otherwise contacting us
When you make a purchase, payment information necessary to complete the transaction may be processed by our payment service providers. Starline Jewel does not need to retain complete payment-card details when those details are processed directly by the applicable payment provider.
Information Collected Automatically
When you use our website, certain information may be collected automatically through cookies and similar technologies. This may include:
- IP address
- Browser and device information
- Pages viewed
- Referring pages
- Date and time of visits
- Website interactions
- Shopping-cart activity
- General website usage and performance information
We use this information to operate and improve our website, understand how customers interact with it, maintain security, and provide a better shopping experience.
How We Use Your Information
We may use personal information to:
- Process and fulfill purchases
- Arrange shipping and delivery
- Manage customer accounts
- Process returns, exchanges, and customer-service requests
- Communicate about orders and transactions
- Respond to questions and inquiries
- Maintain and improve our website and services
- Understand how customers use our website
- Detect and help prevent fraud, misuse, and security incidents
- Maintain appropriate business and transaction records
- Comply with applicable legal and regulatory requirements
- Send marketing communications where permitted and in accordance with your choices
We limit our collection and use of personal information to purposes that are reasonably connected with our business and services.
Cookies & Website Technologies
Starline Jewel may use cookies and similar technologies to operate the website, remember preferences and shopping-cart information, understand website performance and usage, and support relevant website functionality.
Some cookies may be necessary for features such as account access, shopping carts, checkout, security, and other core website functions.
We may also use analytics or similar services to better understand how visitors interact with the website.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the availability or performance of some website features.
How We Share Information
We do not sell your personal information.
We may disclose personal information to service providers where reasonably necessary to operate our business and provide our products and services.
These providers may include organizations that assist with:
- Payment processing
- Website hosting and technology
- Order processing
- Shipping and delivery
- Email and customer communications
- Website analytics
- Fraud prevention and security
- Professional, administrative, or technical services
Service providers receive only the information reasonably required to perform the applicable service and are expected to handle personal information appropriately.
We may also disclose information where required or permitted by law, to protect our legal rights, to investigate suspected fraud or unlawful activity, or in connection with a corporate transaction such as a merger, acquisition, financing, restructuring, or sale of all or part of our business.
Payments
Payments made through our website may be processed by third-party payment providers.
Those providers may collect and process payment and transaction information according to their own privacy policies and security practices.
Starline Jewel does not control the independent privacy practices of third-party payment providers. We encourage customers to review the privacy information made available by the applicable provider when appropriate.
Marketing Communications
If you choose to receive promotional emails or other marketing communications from Starline Jewel, we may use your contact information to send information about products, collections, offers, or other news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications when necessary, such as order confirmations, shipping information, account notices, or responses to your inquiries.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable business, legal, accounting, security, and record-keeping requirements.
Retention periods may therefore vary depending on the type of information and the reason it was collected.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, as appropriate.
Protecting Your Information
Starline Jewel takes reasonable administrative, technical, and organizational measures designed to protect personal information against loss, theft, unauthorized access, disclosure, misuse, or alteration.
However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.
Customers are also responsible for maintaining the confidentiality of their account credentials and should contact us if they believe their account or personal information may have been compromised.
Your Privacy Choices & Rights
Depending on the circumstances and applicable law, you may request information about the personal information we hold about you and how it has been used or disclosed.
You may also ask us to:
- Provide access to your personal information
- Correct inaccurate or incomplete information
- Update certain account information
- Withdraw consent to certain uses of personal information, subject to legal or contractual restrictions
- Address a question or concern about our privacy practices
We may need to verify your identity before fulfilling certain privacy requests.
Some information may need to be retained where required or permitted by law or where reasonably necessary for legitimate business, transaction, security, or record-keeping purposes.
To make a privacy request, contact us using the information below.
International Service Providers
Some service providers used to operate our website or business may process or store information outside your province or outside Canada.
When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or other authorities in accordance with applicable law.
We take reasonable steps appropriate to the circumstances when working with service providers that handle personal information on our behalf.
Children’s Privacy
Our website and services are intended for a general audience and are not directed specifically to children.
We do not knowingly seek to collect personal information from children who are unable to provide meaningful consent.
If you believe that a child has provided personal information to Starline Jewel in circumstances where appropriate consent was required but not obtained, please contact us so that we can review the matter and take appropriate action.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Starline Jewel is not responsible for the privacy practices, content, or security of third-party websites. When you leave our website, we encourage you to review the privacy policies of the websites or services you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page. Where appropriate, we may provide additional notice of material changes.
Contact Us
If you have a question, concern, complaint, or request regarding this Privacy Policy or Starline Jewel’s handling of personal information, please contact:
Starline Jewel Inc.
Toronto, Ontario, Canada
Email: info@starlinejewel.ca
Privacy inquiries and requests will be reviewed and handled as appropriate under applicable privacy requirements.