Returns & Exchanges
Last updated: September 30, 2026
Returns & Exchanges at Starline Jewel
We want you to feel confident when purchasing from Starline Jewel. This policy explains our procedures for order cancellations, returns, exchanges, damaged items and manufacturing defects.
Please review this policy before making a purchase. Nothing in this policy limits any rights or remedies available to you under applicable law.
Order Cancellations
If you wish to cancel or change an order, please contact us as soon as possible.
We can generally accept a cancellation or order change only before the order has been shipped. Because we aim to process orders promptly, we cannot guarantee that a cancellation request can be completed before shipment.
Once an order has shipped, it cannot normally be cancelled or changed. Shipping charges already incurred after shipment are not normally refundable.
These procedures do not limit any cancellation or other rights available under applicable law.
Returns & Exchanges
Eligible items may generally be returned or exchanged within 30 days of delivery.
To qualify for a return or exchange, the item must be returned in resalable condition and should be unworn, unused and returned with any original packaging or materials supplied with it, where applicable.
Unless otherwise stated or required by applicable law, customers are responsible for the cost of shipping an item back to us for a return or exchange.
Once we receive and inspect an eligible returned item, we will process the applicable refund or exchange.
Original shipping charges are not normally refundable.
Earrings
For hygiene reasons, earrings are generally not eligible for return or exchange.
This exclusion does not prevent you from contacting us if earrings arrive damaged, are faulty, or if you have rights or remedies under applicable law.
Refunds
Once an eligible return has been received and inspected, approved refunds will be issued using the original payment method where reasonably possible.
Please allow additional time for your bank, credit-card issuer or payment provider to process and post the refund after it has been issued by Starline Jewel.
Shipping charges are not normally refundable unless otherwise stated or required by applicable law.
Items Damaged During Shipping
If an item arrives damaged as a result of shipping, please contact us promptly.
To help us investigate the damage efficiently, our current procedure asks that you contact us and provide clear photographs of the damaged item and, where relevant, its packaging within 3 days after tracking confirms delivery.
After we review the information provided and determine that the item was damaged during shipping, we will provide instructions for the return or other appropriate next steps.
Where a return is required for a verified shipping-damage claim, we will provide the applicable return instructions. Once the item has been received and inspected, we will process the appropriate refund or replacement.
The 3-day period is our requested reporting procedure for shipping-damage claims. It does not exclude rights or remedies that cannot lawfully be excluded.
Manufacturing Defects
Starline Jewel maintains a voluntary policy for certain manufacturing defects that become apparent within the first 3 months after purchase.
A manufacturing defect does not include ordinary wear and tear, accidental damage, misuse, loss, improper care, or the natural variations associated with handmade jewelry.
Because many Starline Jewel pieces are handmade or finished by hand, minor variations in colour, finish, texture, pattern, dimensions, stone appearance or placement may form part of the individual character of a piece and are not necessarily manufacturing defects.
Within 1 Week of Purchase
If an item experiences a verified manufacturing defect within 1 week of purchase, we will generally offer the option of a refund or exchange.
Where a return is required, Starline Jewel will provide return instructions and, where applicable, cover the return shipping cost.
After 1 Week and Within 1 Month of Purchase
If an item experiences a verified manufacturing defect after the first week but within 1 month of purchase, we will generally offer an exchange.
For customers in Canada, Starline Jewel will generally cover the applicable shipping costs for the exchange.
After 1 Month and Within 3 Months of Purchase
If an item experiences a verified manufacturing defect after the first month but within 3 months of purchase, we will generally offer an exchange.
For customers in Canada, the customer will generally be responsible for shipping the faulty item back to us, and Starline Jewel will cover the cost of shipping the replacement item to the customer.
For customers outside Canada, return-shipping arrangements may differ. Please contact us before sending an item back so that we can provide the appropriate instructions.
After the 3-Month Voluntary Defect Period
Our voluntary manufacturing-defect program generally ends 3 months after purchase.
If an issue arises after that period, you are still welcome to contact us and we will review the circumstances.
The end of Starline Jewel’s voluntary defect program does not limit any rights or remedies that may be available under applicable law.
How to Request a Return, Exchange or Defect Review
Before sending an item back to us, please contact Starline Jewel so we can review your request and provide the appropriate return instructions.
When contacting us, please include your:
- Name
- Order number
- Email address used for the order
- Item you wish to return or exchange
- Reason for the request
- Photographs, where the item is damaged or faulty
Please do not send an item to us without first receiving return instructions.
International Returns & Exchanges
Customers outside Canada are generally responsible for the cost of returning an item to Starline Jewel unless otherwise stated or required by applicable law.
International shipping costs, customs duties, taxes, brokerage charges and similar costs originally incurred are not normally refundable.
For a verified manufacturing defect within the voluntary defect period, Starline Jewel will generally cover the cost of shipping an approved replacement item to the customer, while the customer may be responsible for returning the faulty item to us.
Please contact us before arranging an international return.
Consumer Rights
This Returns & Exchanges policy describes Starline Jewel’s voluntary commercial policies and procedures.
Nothing in this policy is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded, restricted or modified under applicable consumer protection or other laws.
Contact Us
For questions about a cancellation, return, exchange, damaged item or manufacturing defect, please contact:
Starline Jewel Inc.
Toronto, Ontario, Canada
Email: info@starlinejewel.ca