Terms & Conditions
Last updated: September 30, 2026
About These Terms
These Terms & Conditions (“Terms”) govern your access to and use of starlinejewel.ca (the “Website”) and your purchase of products from Starline Jewel Inc. (“Starline Jewel,” “we,” “us,” or “our”).
By accessing or using our Website, creating an account, or placing an order with us, you agree to these Terms and to any policies referenced in them.
If you do not agree with these Terms, please do not use the Website.
Nothing in these Terms is intended to limit or exclude rights or remedies that cannot be limited or excluded under applicable consumer protection or other laws.
Eligibility and Use of Our Website
You may use our Website only for lawful purposes and in accordance with these Terms.
When you create an account or place an order, you agree to provide information that is accurate, current and complete. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
You must not use the Website in a way that interferes with its operation, compromises its security, violates applicable law, infringes the rights of another person, or attempts to gain unauthorized access to the Website or related systems.
Products and Handmade Characteristics
Starline Jewel offers jewelry and accessories, including pieces that are individually handmade or finished by hand.
Because handmade products are not produced identically by machine, individual pieces may have minor variations in colour, finish, texture, pattern, dimensions, stone appearance, placement or other characteristics. These natural variations can form part of the individual character of a handmade piece and are not necessarily defects.
We make reasonable efforts to display our products accurately. However, colours and other visual details may appear differently depending on your screen, device settings, lighting and photography.
Nothing in this section limits your rights in relation to products that are damaged, faulty, materially different from their description, or otherwise subject to rights or remedies under applicable law.
Product Information and Availability
We make reasonable efforts to ensure that product descriptions, photographs, pricing and other information on our Website are accurate.
Products are subject to availability. An item appearing on the Website may become unavailable before we are able to process an order.
We may update product information, correct errors or inaccuracies, or discontinue products where appropriate.
If we discover a material error affecting an order you have submitted, we may contact you to explain the issue and, where appropriate, provide available options.
Pricing and Payment
Prices are displayed in the currency indicated on the Website and may change from time to time.
Applicable taxes, shipping charges and other charges, where applicable, will be disclosed during checkout before you complete your purchase.
You agree to provide current, complete and accurate billing and payment information.
Payments may be processed by third-party payment service providers. Your use of a particular payment method may also be subject to the terms and privacy practices of the applicable payment provider.
We do not need to retain complete payment-card details when those details are processed directly by our payment service provider.
Orders and Acceptance
Submitting an order does not necessarily mean that we have accepted it.
After you place an order, you may receive an electronic acknowledgement confirming that we have received your order. We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorized, information provided with the order appears inaccurate, an apparent pricing or product-information error has occurred, or we reasonably suspect fraud or misuse of the Website.
If we cancel an order after payment has been collected, we will refund the applicable amount using the original payment method where reasonably possible.
We may also limit quantities where reasonably necessary, including to protect product availability or prevent suspected resale or fraudulent activity.
Shipping and Delivery
Available shipping options, estimated delivery information and applicable shipping charges are presented through our Website or during checkout.
Delivery estimates are estimates only unless we expressly state otherwise. Delivery times may be affected by carriers, customs processing, weather, holidays, destination, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information. Please contact us promptly if you discover an error in your delivery information.
International orders may be subject to customs duties, taxes, brokerage charges or other import-related costs imposed by the destination country. Where these charges are not collected by Starline Jewel during checkout, they are generally the responsibility of the recipient.
Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We can generally accept a cancellation only before the order has been shipped. Once an order has shipped, it cannot normally be cancelled or changed.
Shipping charges already incurred after an order has shipped are not normally refundable.
These cancellation procedures do not limit any cancellation or other rights available to you under applicable law.
Returns & Exchanges
Subject to the conditions and exclusions in our Returns & Exchanges policy, eligible items may generally be returned or exchanged within 30 days of delivery.
Unless otherwise stated or required by applicable law, customers are responsible for return or exchange shipping costs, and original shipping charges are not refundable.
Returned products must be received in a condition suitable for return in accordance with our Returns & Exchanges policy.
For hygiene reasons, earrings are generally not eligible for return or exchange, except where required by applicable law or where an item qualifies for another remedy because it is damaged or faulty.
Please review our Returns & Exchanges policy before making a purchase for the complete current procedure and applicable conditions.
Nothing in our voluntary return policy limits rights or remedies that may be available under applicable law.
Damaged or Faulty Items
If your order arrives damaged, please contact us promptly. Our current procedure requests photographs showing shipping damage within 3 days after tracking confirms delivery so that we can investigate the issue efficiently.
Failure to contact us within that requested period does not exclude any rights or remedies that cannot lawfully be excluded.
Starline Jewel also maintains a voluntary policy for certain manufacturing defects occurring within the first 3 months after purchase. The available remedy and responsibility for shipping may depend on when the defect occurs and the circumstances of the claim.
Please refer to our Returns & Exchanges policy for the current procedure and contact us if you believe an item is faulty.
Our voluntary damaged- or faulty-item procedures are in addition to, and do not replace, rights or remedies available under applicable law.
Accounts
Certain Website features may permit or require you to create an account.
You are responsible for maintaining the confidentiality of your login information and for providing accurate account information.
Please notify us if you believe your account has been accessed without authorization.
We may restrict or suspend access to an account where reasonably necessary to protect the Website, our customers or Starline Jewel, investigate suspected misuse, or comply with applicable law.
Intellectual Property
Unless otherwise indicated, the Website and its content—including our branding, logos, product photography, graphics, designs, text, layout and other materials—are owned by or licensed to Starline Jewel and are protected by applicable intellectual-property laws.
You may access and use the Website for your personal, non-commercial use.
You may not reproduce, distribute, modify, publish, sell, exploit or otherwise use substantial portions of our Website or content for commercial purposes without our prior written permission, except where permitted by law.
Nothing in these Terms transfers ownership of Starline Jewel’s intellectual property to you.
Reviews and Other Content You Submit
Where the Website permits reviews, comments, photographs, feedback or other content, you are responsible for content you submit.
You must not submit content that is unlawful, knowingly false or misleading, infringing, threatening, harassing, defamatory, discriminatory, obscene, fraudulent, or that violates another person’s privacy or intellectual-property rights.
By submitting content intended for publication on our Website or social channels, you grant Starline Jewel a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and format that content for the purpose of operating, promoting and improving Starline Jewel and its products, subject to applicable law.
You retain ownership of your original content.
We may moderate or remove submitted content where reasonably necessary, but we are not obligated to publish every submission.
Acceptable Use
You must not misuse our Website.
Among other things, you must not attempt to gain unauthorized access to the Website or related systems; introduce malicious software; interfere with the Website’s normal operation; scrape or systematically extract Website content through unauthorized automated means; impersonate another person; use the Website for fraud; or use our content or services in violation of applicable law.
We may take reasonable steps to protect the Website and our users against suspected misuse or security threats.
Third-Party Services and Links
Our Website may contain links to, integrations with, or services provided by third parties.
Third-party websites and services are operated independently from Starline Jewel and may have their own terms and privacy practices. A link to a third-party website does not necessarily constitute our endorsement of everything available through that website.
We are not responsible for the content or operation of third-party websites that we do not control.
Privacy
Our collection, use and disclosure of personal information is described in our Privacy Policy.
Please review the Privacy Policy for information about the personal information we collect, why we collect it, how it may be shared and the choices available to you.
Website Availability and Errors
We work to keep the Website available and its information accurate, but we cannot guarantee uninterrupted or error-free operation.
We may perform maintenance, update features, correct errors or temporarily restrict access where reasonably necessary.
Information on the Website may occasionally contain typographical errors, inaccuracies or omissions. We may correct those errors and update information as appropriate.
Disclaimers and Consumer Rights
To the extent permitted by applicable law, the Website is provided on an “as available” basis.
We do not guarantee that the Website will always be uninterrupted, completely secure or free from technical errors.
However, nothing in these Terms excludes, restricts or modifies any warranty, condition, right or remedy that cannot lawfully be excluded, restricted or modified under applicable law.
Any voluntary warranty or return policy offered by Starline Jewel operates in addition to rights that may be available under applicable consumer protection law.
Limitation of Liability
To the extent permitted by applicable law, Starline Jewel and its directors, officers, employees and representatives will not be liable for indirect, incidental, special or consequential losses arising solely from your use of, or inability to use, the Website.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
The limitations in these Terms are intended to apply only to the maximum extent permitted by applicable law and do not limit statutory consumer rights that cannot be waived.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, claims or reasonable costs incurred by Starline Jewel resulting directly from your unlawful use of the Website, your material breach of these Terms, or your infringement of another person’s rights.
This provision does not require you to indemnify Starline Jewel for losses resulting from Starline Jewel’s own unlawful conduct or to the extent such an obligation would be prohibited by applicable law.
Governing Law
These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles.
Subject to any rights you may have under applicable consumer protection or other mandatory laws, disputes relating to these Terms or your use of the Website may be brought before courts of competent jurisdiction in Ontario, Canada.
Nothing in this section is intended to deprive a consumer of protections or rights that cannot lawfully be waived or restricted.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our Website, business practices, policies or applicable requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
Changes will apply from the effective date indicated and will not retroactively alter rights or obligations arising from transactions completed before the updated Terms took effect, except where permitted or required by law.
Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited to the extent reasonably necessary, and the remaining provisions will continue to apply to the extent permitted by law.
Contact Us
Questions about these Terms & Conditions may be directed to:
Starline Jewel Inc.
Toronto, Ontario, Canada
Email: info@starlinejewel.ca