What payment methods do you accept?
You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.
Please note that once the order has been placed, we are unable to change the method of payment and/or currency.
Credit card or Debit Visa Card
If you have a Starline Jewel account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank. We do accept Apple Pay, Google Pay, Prepaid credit cards, Visa/Mastercard, Visa Debit, American Express and Discover cards.
Starline reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.
How are refunds processed?
For questions on returns and exchanges, please check here.
Please note Starline cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.
Credit card or Debit Visa Card
From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.
Will I be charged duties, taxes and any other fees?
DUTIES AND TAXES
United States and Canada
Duties are included. Taxes are applied at check-out according to the state/province of the shipping address.