How much does shipping cost?
Starline Jewel offers free standard shipping within Canada and the USA for all orders over $75. Orders under $75 will be charged a flat fee rate, or express shipping (where available).
How long will my delivery take?
Once your order has shipped, please allow 3 to 8 business days for delivery depending on your location.
What could delay my order?
Whilst we endeavor to fulfil all orders, please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas. If an item becomes unavailable, we will attempt to locate it at another branch and dispatch it to you as soon as possible. We will notify you if we are unable to fulfil your order.
We work hard to protect our customer’s personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 2 – 3 business days before being approved for shipment.
Order Status?
You can check the status of your order by logging in to your account, or for additional assistance regarding your order, please contact our customer services team by mail at info@starlinejewel.ca and ensure you include your order number.
How do I track my order?
When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.
Do I need to sign for the delivery?
For security reasons, a signature is required for all deliveries.
I’ve missed my delivery, what now?
If you’re not present when the delivery arrives, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.
Do you ship internationally?
From this website you can make purchases for delivery to Canadian and United State addresses. We require correct and complete addresses, including a company name where necessary, and at least one contact telephone number. We are unable to ship to PO Boxes or Box Numbers.
Can I change my delivery address?
We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed by our warehouse team. To change your shipping address, please contact our Customer Service team by mail at info@starlinejewel.ca