Everything You Need to Know About Shipping
Everything you need to know about shipping, delivery, tracking, and your Starline Jewel order.
Shipping Made Simple
From checkout to delivery, we want your order experience to feel simple and straightforward. Review the information below for shipping costs, estimated delivery times, tracking, signatures, and address changes.
Free Shipping Over $75
Enjoy free standard shipping on orders over $75 within Canada. For orders under $75, available shipping options and costs are calculated and displayed at checkout.
When Will My Order Arrive?
Once your order has shipped, standard delivery typically takes 3–8 business days, depending on your location. Delivery estimates may vary during holidays, high-demand periods, severe weather, or other carrier delays.
Before Your Order Ships
We prepare and review orders as quickly as possible before shipment. During high-demand periods or when additional order verification is required, processing may take longer. If an item becomes unavailable, we’ll contact you as soon as possible.
Follow Your Order
Once your order has shipped, we’ll send you a shipping confirmation with tracking information when available. Tracking updates are provided by the carrier and may take some time to appear after your shipment is processed.
Signature Requirements
Some orders may require a signature upon delivery depending on the order value, destination, or carrier requirements. If a signature is required, the available tracking information should indicate this once your order is in transit.
Need to Change Your Address?
If you need to change your shipping address, contact us as soon as possible. We’ll do our best to update the address before your order ships, but changes cannot be guaranteed once an order has entered processing or has been handed to the carrier.
Shipping Outside Canada
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless collected at checkout, these charges are the responsibility of the recipient and are not included in our shipping charges.
When Delivery Is Delayed
Delivery times are estimates and may be affected by weather, holidays, high-demand periods, customs processing, or other carrier delays outside our control. If your tracking has not updated for an extended period, please contact us and we’ll help you review the shipment.
NEED HELP WITH YOUR ORDER?
Questions about shipping or your order? We're happy to help.